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Dialers Cited as a Possible Aid to Phone Scammers: FTC
The days of live outbound phone calls interrupting Americans at dinner seem almost quaint compared to the scourge of unwanted robocalls on land lines and cell phones.
8/26/2015

US District Court Spares Gentlemen's Club a TCPA Fine for Calling
In the world of the TCPA, the legislation that governs telemarketing in the United States, there has been a great deal of confusion over what qualifies as an automated outbound call, or an autodialed call.
8/25/2015

But We're Not Telemarketers: Why 'Non-Sellers' Are Still At Risk for TCPA Violations
The Telephone Consumer Protection Act, or TCPA, is a decades-old piece of legislation that governs outbound telemarketing and other communications, such as automated outbound calls. It pays to pay attention to it.
8/20/2015

Dialing Software Still Holds a Prominent Place
A recent online post suggested that there are still opportunities to be realized through outbound dialing efforts.
8/19/2015

ActiveDEMAND Announces Pipedrive Integration
Integrated marketing automation platform provider ActiveDEMAND has announced that it has integrated its system with Pipedrive's CRM system.
8/13/2015

InContact in Focus with New Chief Strategy Officer
It's been said that you can't know where you're going if you don't know where you've been. And for inContact, the leading provider of cloud contact center software and contact center agent optimization tools, they've been someplace interesting: the forefront of the contact center industry.
8/10/2015

ActiveDEMAND, Pipedrive Integrate to Connect Sales, Marketing Programs
Many organizations are implementing or improving lead generation programs, but a major challenge to their efforts is the longstanding gap between marketing and sales departments.
8/10/2015

Forces Join To Help Sales Teams Call More Effectively
As companies across the globe continue to compete for the same markets, they are looking to make their sales teams stronger.
8/4/2015

Crackdown Seen on Automatic Dialers
Now that the FCC has clarified its position on the use of automatic dialers, courts are taking a closer look at possible abuses.
8/4/2015

Canadians Want Help to End 'Blind' Calls
Telemarketing legislation, like IT security, is something that can never sleep. Now Canada is taking a closer look.
7/29/2015

Automatic Dialers Now Need to be More Cautious
The Federal Communication Commission's new Declaratory Ruling and Order regarding the Telephone Consumer Protection Act (TCPA), sent ripples through the telemarketing industry, and with good reason.
7/28/2015

InContact Sets Agenda for this Fall's ICUC
Technical training and skills building at ICUC are designed to enhance attendees' knowledge of the inContact platform and solutions.
7/24/2015

New Horizons Seen for all Contact Centers
Holding a singular leader responsible for contact center performance signifies its importance to the organization.
7/23/2015

FCC Revisits TCPA Ruling Again; Companies say Ambiguity Rules
The TCPA has strict regulations on the types of calls made by 'autodialers', so knowing what constitutes an autodialer would be helpful if a business wants to avoid lawsuits, fines, and other sanctions.
7/15/2015

Are Your Call Center Staffers Up to Speed?
Be real, be smart, be prepared and be mindful in the contact center. These steps are easily implemented, and the payoff can be huge.
7/15/2015

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FEATURED CASE STUDIES

Dialer Software - FRONTLINE CALL CENTER

FRONTLINE CALL CENTER
If you're looking for proof that not all on-demand call center technology is created equal, consider the experience of outsourced customer support service Frontline Call Center.

Dialer Software - NEW TALK

NEW TALK
As a leading pre-paid landline telephone service provider, New Talk provides a vital service to customers with less than perfect credit or those who prefer not to divulge their personal identification data just to get a phone.

FEATURED DATASHEETS

Dialer Software inContact Dialer

inContact Dialer
The inContact Dialer combines state-of-the art inbound contact handling with full-featured campaign-based outbound dialing to maximize agent productivity.

Dialer Software inContact Platform 2.0

inContact Platform 2.0
Our award-winning call center software platform improves agent performance, reduces operational expenditure and increases profitability.

FEATURED WHITEPAPERS

Dialer Software - Improving Collections: Efforts with Innovative Cloud Contact Center Technology

Improving Collections: Efforts with Innovative Cloud Contact Center Technology
Technology has helped improve outbound calling's collections efforts over the years, but at the same time a great deal of complexity has impacted the collections process.

Dialer Software - Outbound Calling: Superior Productivity & Customer Experience Unite Creating

Outbound Calling: Superior Productivity & Customer Experience Unite Creating
Today there's an unstoppable trend in motion. It's a shift of power from companies to customers. And it's accelerating. Technology may be the greatest enabler of this shift. Like Moore's Law, the shift is exponential.

Dialer Software Being Proactive and Generating Results

Being Proactive and Generating Results
Customers share a great deal about themselves through their interactions with companies. Whether they show interest in a product on a company's website or ask for help with a problem they may be encountering during checkout, such cross-channel interactions provide a goldmine of data.

Dialer Software Don't Let Outdated Telephony
Hardware Slow You Down

Don't Let Outdated Telephony Hardware Slow You Down
While contact center leaders are proficient in managing the complexities of agent-based centers in order to provide excellent customer support, the world of telecommunications, telephony hardware, and long distance service providers can be foreign, confusing and distracting.

FEATURED eBOOKS

The Next Revolution: Cloud Computing

The Next Revolution: Cloud Computing
It's never been a better time to have your head in the clouds-cloud-based software, that is. Call centers throughout the nation are increasingly turning to cloudbased call center solutions.