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Challenge: Finding Outbound Dialing Agents with the Strongest Skills
Once upon a time, in the days of "boiler room" call centers, it was a joke that the ideal candidate would have a pulse and know how to use the telephone. That's no longer the case.

Calling Industry Set for Upswing
Contact centers have experienced an extensive evolution overall, over the last decade.

'Best Practices' in Cloud Call Center Noted
InContact recently outscored its two nearest competitors with scores of 9 in both the Customer Impact and Business Impact categories.

Each Call Has Its Own Value
Data analytics is playing an increasingly important role in the contact center.

Federal Appeals Court Decision Brings More TCPA Litigation Headaches
The Telephone Consumer Protection Act (TCPA) continues to be a source of confusion and ongoing litigation when it comes to whether a system is considered an auto dialer and therefore subject to TCPA regulations.

Answering the Call with Upgraded Technology
There's a healthy market that's little known outside of the call center space, but is nonetheless primed for some big expansion. It's the global contact center and office (CC&O) headset market.

InContact Helps Ease Call Center Woes at Growing Company
InContact's integrated IVR system offers customers self-service options while ensuring their needs are addressed by the most skilled and appropriate agents.

Once the Call Goes Through, Then What?
In this increasingly complex world, businesses everywhere are seeking whatever edge they can get over the competition.

TCPA Snags Another Alleged Errant Dialer
While any number of shady companies have been prosecuted - when they can be found - by the 20-year-old Telephone Consumer Protection Act (TCPA) for illegal telemarketing practices, the legislation is increasingly being used against prominent consumer companies in the U.S.

Call Analysis Can Reap Big Dividends
When monitoring contact center costs, it's worth the time to cut expenses wherever you can.

Communicating Properly with Customers is Critical
Omnichannel connects the dots between each available channel. In addition, it also explains the simultaneous use of two or more channels.

Call Center Takes a Unique Hiring Approach
StatesideBPO's U.S.-based call center agents are Americans with disabilities, U.S. Veterans, and U.S. Veterans with disabilities, all working hard and dispersed across 40 states.

'Who's Calling?' InContact, with Good News
The 2015 Mojo Award winners were recently recognized for representing true leadership in the contact center marketplace.

Omni-Channel Usage Gaining in Call Centers: Report
Contact center systems suppliers in EMEA will need to expand more heavily into adjacent customer support areas such as omni-channel support, big data, and mobility, a new study says.

'Personal Connection' Dialer Option Helps inContact Make New Sale
For outbound communications, inContact's new customer selected the award-winning Personal Connection dialer, which increases productivity by seamlessly connecting agents with clients

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If you're looking for proof that not all on-demand call center technology is created equal, consider the experience of outsourced customer support service Frontline Call Center.

Dialer Software - NEW TALK

As a leading pre-paid landline telephone service provider, New Talk provides a vital service to customers with less than perfect credit or those who prefer not to divulge their personal identification data just to get a phone.


Dialer Software inContact Dialer

inContact Dialer
The inContact Dialer combines state-of-the art inbound contact handling with full-featured campaign-based outbound dialing to maximize agent productivity.

Dialer Software inContact Platform 2.0

inContact Platform 2.0
Our award-winning call center software platform improves agent performance, reduces operational expenditure and increases profitability.


Dialer Software - Improving Collections: Efforts with Innovative Cloud Contact Center Technology

Improving Collections: Efforts with Innovative Cloud Contact Center Technology
Technology has helped improve outbound calling's collections efforts over the years, but at the same time a great deal of complexity has impacted the collections process.

Dialer Software - Outbound Calling: Superior Productivity & Customer Experience Unite Creating

Outbound Calling: Superior Productivity & Customer Experience Unite Creating
Today there's an unstoppable trend in motion. It's a shift of power from companies to customers. And it's accelerating. Technology may be the greatest enabler of this shift. Like Moore's Law, the shift is exponential.

Dialer Software Being Proactive and Generating Results

Being Proactive and Generating Results
Customers share a great deal about themselves through their interactions with companies. Whether they show interest in a product on a company's website or ask for help with a problem they may be encountering during checkout, such cross-channel interactions provide a goldmine of data.

Dialer Software Don't Let Outdated Telephony
Hardware Slow You Down

Don't Let Outdated Telephony Hardware Slow You Down
While contact center leaders are proficient in managing the complexities of agent-based centers in order to provide excellent customer support, the world of telecommunications, telephony hardware, and long distance service providers can be foreign, confusing and distracting.


The Next Revolution: Cloud Computing

The Next Revolution: Cloud Computing
It's never been a better time to have your head in the clouds-cloud-based software, that is. Call centers throughout the nation are increasingly turning to cloudbased call center solutions.