Challenge The Status Quo With Cloud Software

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Student Loan Groups Want to Alter TCPA to Allow Wireless Robocalling
Although it was first enacted in 1991, the Telephone Consumer Protection Act (TCPA) has been the cause of many litigation headaches in recent months, in part due to new TCPA regulations introduced by the FCC.
2/3/2016

Callers to Health Company Will See Plethora of Choices
A new customer will utilize inContact's cloud-based contact center platform to provide easy service to consumers through a mixed network of both contact center and at-home agents.
2/2/2016

'Dialers' May Start Reaching Out to Celll Phones: Study
During this Presidential election year, organizations of every stripe will be carrying out survey after survey to determine the status of each candidate. Your cellphone may be called.
1/28/2016

Basic Need: People Want to Speak to a 'Human'
Despite all the tech-talk, findings show customers like using the telephone to reach a business.
1/26/2016

Are You Getting the Most from Your Contact Center?
Academic research has found that the candidate's perception of the hiring process has a direct impact on his or her overall satisfaction with the company.
1/21/2016

Are You Doing All You Can for Customers?
Many of the issues that contact center agents are asked to resolve are out of their control. They must rely on other departments to help make things right.
1/19/2016

'Personal Dialing' Offering Helps Prevent Call Disconnects
At this pace of innovation and development, inContact will continue to expand market share and net key competitive wins.
1/14/2016

No More Dialing? App Set To Connect to Contact Center
A new kind of standalone messaging app creates a direct, secure line of communication between businesses and their customers.
1/13/2016

New Report Sees Latin America Call Center Growth
A recently released study has a trove of solid information for decision makers, noting that "Contact center analytics, workforce management and quality monitoring applications are gradually capturing companies' attention," especially in Latin America.
1/7/2016

How Do Customers Feel When They Call In?
Contact centers have a ways to go to get customers back on their side.
1/5/2016

Is Your Customer Experience All it can Be?
A survey that found some 54 percent of consumers would be willing to spend more if it meant getting better customer service.
12/31/2015

Calibration Helps with Synchronization
Calibrations ensure fairness for your internal staff, from a strategy perspective, and help deliver a consistent customer experience.
12/29/2015

InContact, Empirix Joining to be Better Heard
InContact turned to Empirix for its expertise in network performance monitoring and reporting. The result is better call-sound quality.
12/22/2015

Dialing Up the Cloud is Growing as an Option
The hosted/cloud model, when it includes best-of-breed and full-suite interactive voice response (IVR), is showing surprising strength.
12/17/2015

InContact's Dialing Ease Primed to Help Customer
InContact's best-in-class ACD will allow a new customer to scale its business easily by providing skills and proficiency-based routing for both inbound and outbound interactions.
12/15/2015

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FEATURED CASE STUDIES

Dialer Software - FRONTLINE CALL CENTER

FRONTLINE CALL CENTER
If you're looking for proof that not all on-demand call center technology is created equal, consider the experience of outsourced customer support service Frontline Call Center.

Dialer Software - NEW TALK

NEW TALK
As a leading pre-paid landline telephone service provider, New Talk provides a vital service to customers with less than perfect credit or those who prefer not to divulge their personal identification data just to get a phone.

FEATURED DATASHEETS

Dialer Software inContact Dialer

inContact Dialer
The inContact Dialer combines state-of-the art inbound contact handling with full-featured campaign-based outbound dialing to maximize agent productivity.

Dialer Software inContact Platform 2.0

inContact Platform 2.0
Our award-winning call center software platform improves agent performance, reduces operational expenditure and increases profitability.

FEATURED WHITEPAPERS

Dialer Software - Improving Collections: Efforts with Innovative Cloud Contact Center Technology

Improving Collections: Efforts with Innovative Cloud Contact Center Technology
Technology has helped improve outbound calling's collections efforts over the years, but at the same time a great deal of complexity has impacted the collections process.

Dialer Software - Outbound Calling: Superior Productivity & Customer Experience Unite Creating

Outbound Calling: Superior Productivity & Customer Experience Unite Creating
Today there's an unstoppable trend in motion. It's a shift of power from companies to customers. And it's accelerating. Technology may be the greatest enabler of this shift. Like Moore's Law, the shift is exponential.

Dialer Software Being Proactive and Generating Results

Being Proactive and Generating Results
Customers share a great deal about themselves through their interactions with companies. Whether they show interest in a product on a company's website or ask for help with a problem they may be encountering during checkout, such cross-channel interactions provide a goldmine of data.

Dialer Software Don't Let Outdated Telephony
Hardware Slow You Down

Don't Let Outdated Telephony Hardware Slow You Down
While contact center leaders are proficient in managing the complexities of agent-based centers in order to provide excellent customer support, the world of telecommunications, telephony hardware, and long distance service providers can be foreign, confusing and distracting.

FEATURED eBOOKS

The Next Revolution: Cloud Computing

The Next Revolution: Cloud Computing
It's never been a better time to have your head in the clouds-cloud-based software, that is. Call centers throughout the nation are increasingly turning to cloudbased call center solutions.