Challenge The Status Quo With Cloud Software

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Customers want To Do More Than Just 'Call'
Whether it's Twitter, Facebook, Instagram or any of the other myriad choices available, it seems as if everyone uses something 'socially' to interact with call centers these days.
7/2/2015

Workers More Content When They Have a Say in Scheduling
A workforce management solution utilizing a spreadsheet can help determine what shifts, hours, etc. will need coverage based off of forecasting.
6/30/2015

Making the Connection: Global BPO Client Uses Cloud for Expansion
The seamless integration with the core platform and accelerated speed to implement workforce management helped one client rise to new heights.
6/25/2015

InContact, SmartAction Taking Intelligence to a New Level
SmartAction offers a solution called Intelligent Voice Automation, which leverages an AI brain that can reason and learn from experience
6/23/2015

Make the Right Call: Compensate Your People Properly
Because of the large percentage of company employees in the call center, call center labor costs are a high proportion of the overall company budget.
6/18/2015

Dialing for Disaster? Survey Finds Majority of Callers are Peeved
A new survey shows that the key to creating a positive customer experience is connecting callers and agents who are most likely to enjoy a natural rapport.
6/16/2015

Callers Deserve Top Treatment Every Time
Top agents can be invaluable for many processes, such as training and mentoring newer agents, collaborating with less experienced agents and providing managers with input on day-to-day issues.
6/11/2015

Dialer Option Helps Win New Contract
inContact is helping a major city transition over to a cloud contact center model.
6/10/2015

More Than Tech: Dialer Software Needs a Clear Voice, Too
Your contact center's recorded voice should accurately represent your brand and encourage your caller to complete a goal.
6/4/2015

Call Centers Get Their Time to Shine
Cloud call center leader inContact has announced that nominations are now open for the company's annual 'MoJo Awards.'
6/3/2015

Dialer Options, Other Offerings Nudge Client Toward New Provider
A new enterprise customer says it will implement inContact's proven, multi-tenant cloud solution with Automatic Call Distributor (ACD) and Interactive Voice Response (IVR) options in its contact center.
5/29/2015

Callers Want Fast Solutions. Too Much To Ask?
As you add documents and change them - something which happens in most contact centers daily - agents must try to memorize more and more locations.
5/28/2015

Colleges 'Dialing for Dollars' Get Creative
Higher education seems to have gotten wise to the benefits of using the latest technology to make their call center efforts more productive.
5/22/2015

Outbound Campaign Management Helped by New Software Offering
As inContact customers interact with companies they expect multichannel, personalized experiences that are connected throughout the journey.
5/21/2015

Once Dialed, Then What? Speech Analysis Growing in Use
With speech analytics, contact centers can identify problem areas and training opportunities before an escalated or litigation scenario arises.
5/14/2015

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FEATURED CASE STUDIES

Dialer Software - FRONTLINE CALL CENTER

FRONTLINE CALL CENTER
If you're looking for proof that not all on-demand call center technology is created equal, consider the experience of outsourced customer support service Frontline Call Center.

Dialer Software - NEW TALK

NEW TALK
As a leading pre-paid landline telephone service provider, New Talk provides a vital service to customers with less than perfect credit or those who prefer not to divulge their personal identification data just to get a phone.

FEATURED DATASHEETS

Dialer Software inContact Dialer

inContact Dialer
The inContact Dialer combines state-of-the art inbound contact handling with full-featured campaign-based outbound dialing to maximize agent productivity.

Dialer Software inContact Platform 2.0

inContact Platform 2.0
Our award-winning call center software platform improves agent performance, reduces operational expenditure and increases profitability.

FEATURED WHITEPAPERS

Dialer Software - Improving Collections: Efforts with Innovative Cloud Contact Center Technology

Improving Collections: Efforts with Innovative Cloud Contact Center Technology
Technology has helped improve outbound calling's collections efforts over the years, but at the same time a great deal of complexity has impacted the collections process.

Dialer Software - Outbound Calling: Superior Productivity & Customer Experience Unite Creating

Outbound Calling: Superior Productivity & Customer Experience Unite Creating
Today there's an unstoppable trend in motion. It's a shift of power from companies to customers. And it's accelerating. Technology may be the greatest enabler of this shift. Like Moore's Law, the shift is exponential.

Dialer Software Being Proactive and Generating Results

Being Proactive and Generating Results
Customers share a great deal about themselves through their interactions with companies. Whether they show interest in a product on a company's website or ask for help with a problem they may be encountering during checkout, such cross-channel interactions provide a goldmine of data.

Dialer Software Don't Let Outdated Telephony
Hardware Slow You Down

Don't Let Outdated Telephony Hardware Slow You Down
While contact center leaders are proficient in managing the complexities of agent-based centers in order to provide excellent customer support, the world of telecommunications, telephony hardware, and long distance service providers can be foreign, confusing and distracting.

FEATURED eBOOKS

The Next Revolution: Cloud Computing

The Next Revolution: Cloud Computing
It's never been a better time to have your head in the clouds-cloud-based software, that is. Call centers throughout the nation are increasingly turning to cloudbased call center solutions.