Challenge The Status Quo With Cloud Software

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Hello? Callers Expect Top Service, or They're Gone
Survey says consumers expect a personalized, omni-channel customer journey that includes agent service continuity and choice of channels for follow-up communications.
3/26/2015

Vacation-Planning Calls Just got Easier
inContact says a leading travel and hospitality provider has selected its cloud platform to unify customer service operations across more than five contact centers.
3/24/2015

Trade Group for Call Centers Announces Member Renewals
Cloud contact center software leader inContact has just renewed its commitment to an important trade organization, as a continuing sign of its commitment to the industry and a willingness to help others.
3/19/2015

Marketing Firm Sees Bright Spots in inContact's Offering
A cloud solution is expected to help one company achieve new heights through its call center.
3/17/2015

'Dialing' No Longer the Only Option for Call Centers
As technology has raced forward, so have the choices that call center customers now expect as a matter of course.
3/13/2015

Dial or Digital? Latter Option is Gaining Traction
A new survey shows nearly 60 percent of call center organizations implementing customer experience initiatives on a cross-departmental basis, making it a massive priority.
3/11/2015

Call Centers Face Big Changes in the Near Future
Changes in technology are bringing about a massive shift in the way that consumers reach out to contact centers.
3/6/2015

Call Center Satisfaction Up, but There's Room for Improvement
The Contact Center Satisfaction Index has gone up this year, but no one can rest easy just yet.
3/4/2015

Who's Answering? It's More Important Than You Think
Collected data can be used to help recruit some of the best hires you've ever had.
2/26/2015

Dialing for Dollars? inContact Comes Out on Top Again
inContact recently signed a new contract with a contact center in a well-known travel company and has begun a partnership with Black Box Network Services, which all helped it achieve a record year.
2/24/2015

Dialer Ability One Reason of Many for New inContact Contract
Advanced features, quality and reliability of service were primary considerations for one company when it settled on inContact for its call center needs.
2/19/2015

New Partnership Heightens inContact's Profile
inContact and Black Box Network Services have announced that they will being working together to better meet enterprise demand for call center systems.
2/18/2015

Dialers, IVR Work in Tandem for Easier Payment Options
By reducing cost and improving the customer's experience, companies are likely to retain their customers and can extend their business hours to a longer operation.
2/12/2015

Is Your Staff Ready When They Answer the Phone?
With 60 to 70 percent of contact center costs associated with labor, companies consistently struggle with having or supporting an effective Workforce Management strategy.
2/12/2015

Dial 'G' for Growing
A staffing company was in need of a flexible platform for an expanding division, and so chose inContact's cloud solution for its new 350-agent contact center.
2/4/2015

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FEATURED CASE STUDIES

Dialer Software - FRONTLINE CALL CENTER

FRONTLINE CALL CENTER
If you're looking for proof that not all on-demand call center technology is created equal, consider the experience of outsourced customer support service Frontline Call Center.

Dialer Software - NEW TALK

NEW TALK
As a leading pre-paid landline telephone service provider, New Talk provides a vital service to customers with less than perfect credit or those who prefer not to divulge their personal identification data just to get a phone.

FEATURED DATASHEETS

Dialer Software inContact Dialer

inContact Dialer
The inContact Dialer combines state-of-the art inbound contact handling with full-featured campaign-based outbound dialing to maximize agent productivity.

Dialer Software inContact Platform 2.0

inContact Platform 2.0
Our award-winning call center software platform improves agent performance, reduces operational expenditure and increases profitability.

FEATURED WHITEPAPERS

Dialer Software - Improving Collections: Efforts with Innovative Cloud Contact Center Technology

Improving Collections: Efforts with Innovative Cloud Contact Center Technology
Technology has helped improve outbound calling's collections efforts over the years, but at the same time a great deal of complexity has impacted the collections process.

Dialer Software - Outbound Calling: Superior Productivity & Customer Experience Unite Creating

Outbound Calling: Superior Productivity & Customer Experience Unite Creating
Today there's an unstoppable trend in motion. It's a shift of power from companies to customers. And it's accelerating. Technology may be the greatest enabler of this shift. Like Moore's Law, the shift is exponential.

Dialer Software Being Proactive and Generating Results

Being Proactive and Generating Results
Customers share a great deal about themselves through their interactions with companies. Whether they show interest in a product on a company's website or ask for help with a problem they may be encountering during checkout, such cross-channel interactions provide a goldmine of data.

Dialer Software Don't Let Outdated Telephony
Hardware Slow You Down

Don't Let Outdated Telephony Hardware Slow You Down
While contact center leaders are proficient in managing the complexities of agent-based centers in order to provide excellent customer support, the world of telecommunications, telephony hardware, and long distance service providers can be foreign, confusing and distracting.

FEATURED eBOOKS

The Next Revolution: Cloud Computing

The Next Revolution: Cloud Computing
It's never been a better time to have your head in the clouds-cloud-based software, that is. Call centers throughout the nation are increasingly turning to cloudbased call center solutions.