Challenge The Status Quo With Cloud Software

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Who's Answering? It's More Important Than You Think
Collected data can be used to help recruit some of the best hires you've ever had.
2/26/2015

Dialing for Dollars? inContact Comes Out on Top Again
inContact recently signed a new contract with a contact center in a well-known travel company and has begun a partnership with Black Box Network Services, which all helped it achieve a record year.
2/24/2015

Dialer Ability One Reason of Many for New inContact Contract
Advanced features, quality and reliability of service were primary considerations for one company when it settled on inContact for its call center needs.
2/19/2015

New Partnership Heightens inContact's Profile
inContact and Black Box Network Services have announced that they will being working together to better meet enterprise demand for call center systems.
2/18/2015

Dialers, IVR Work in Tandem for Easier Payment Options
By reducing cost and improving the customer's experience, companies are likely to retain their customers and can extend their business hours to a longer operation.
2/12/2015

Is Your Staff Ready When They Answer the Phone?
With 60 to 70 percent of contact center costs associated with labor, companies consistently struggle with having or supporting an effective Workforce Management strategy.
2/12/2015

Dial 'G' for Growing
A staffing company was in need of a flexible platform for an expanding division, and so chose inContact's cloud solution for its new 350-agent contact center.
2/4/2015

inContact's IVR Capability Helps Land New Contract
Direct Interactions will initially implement inContact's core cloud solution, built on the multi-channel Automatic Call Distributor and Interactive Voice Response systems.
2/2/2015

Call Center Business Under Fire in the Philippines
A recent report noted that some 94 percent of the Philippines call center industry is with American companies, who outsource their business to the island nation. That may soon change.
1/30/2015

Need help? Call Center Leaders at the Ready
CCNG has just announced upcoming March and April Customer Experience and Engagement regional events sponsored by CCNG members.
1/29/2015

Busy Signal: Central America Eyed for Call Centers
Research shows the region is ripe and ready to start answering the call. Which major company will make the first move?
1/23/2015

Dialing for People: Philippine Call Centers Expanding
The Call Center Association of the Philippines [CCAP], which groups more than 100 call center companies, said revenues were expected to grow 15.4 percent in 2015 to $13.5 billion from about $11.7 billion in 2014.
1/22/2015

When You Finally Get Through, Ditch the Script
Surveys show that customers can always tell when the operator is reading off a script, and they rightfully resent it.
1/16/2015

When Your Dialer is Answered, What's Next?
One of the easiest ways to help align your behavioral scoring is to create clear definitions of each behavior and definitive definitions of each scoring element.
1/14/2015

Contact Center Workers Know How to 'Make the Connection'
In spite of what some might believe, there are a number of positive aspects to working in a call center. One is the skills you take when you leave.
1/9/2015

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FEATURED CASE STUDIES

Dialer Software - FRONTLINE CALL CENTER

FRONTLINE CALL CENTER
If you're looking for proof that not all on-demand call center technology is created equal, consider the experience of outsourced customer support service Frontline Call Center.

Dialer Software - NEW TALK

NEW TALK
As a leading pre-paid landline telephone service provider, New Talk provides a vital service to customers with less than perfect credit or those who prefer not to divulge their personal identification data just to get a phone.

FEATURED DATASHEETS

Dialer Software inContact Dialer

inContact Dialer
The inContact Dialer combines state-of-the art inbound contact handling with full-featured campaign-based outbound dialing to maximize agent productivity.

Dialer Software inContact Platform 2.0

inContact Platform 2.0
Our award-winning call center software platform improves agent performance, reduces operational expenditure and increases profitability.

FEATURED WHITEPAPERS

Dialer Software - Improving Collections: Efforts with Innovative Cloud Contact Center Technology

Improving Collections: Efforts with Innovative Cloud Contact Center Technology
Technology has helped improve outbound calling's collections efforts over the years, but at the same time a great deal of complexity has impacted the collections process.

Dialer Software - Outbound Calling: Superior Productivity & Customer Experience Unite Creating

Outbound Calling: Superior Productivity & Customer Experience Unite Creating
Today there's an unstoppable trend in motion. It's a shift of power from companies to customers. And it's accelerating. Technology may be the greatest enabler of this shift. Like Moore's Law, the shift is exponential.

Dialer Software Being Proactive and Generating Results

Being Proactive and Generating Results
Customers share a great deal about themselves through their interactions with companies. Whether they show interest in a product on a company's website or ask for help with a problem they may be encountering during checkout, such cross-channel interactions provide a goldmine of data.

Dialer Software Don't Let Outdated Telephony
Hardware Slow You Down

Don't Let Outdated Telephony Hardware Slow You Down
While contact center leaders are proficient in managing the complexities of agent-based centers in order to provide excellent customer support, the world of telecommunications, telephony hardware, and long distance service providers can be foreign, confusing and distracting.

FEATURED eBOOKS

The Next Revolution: Cloud Computing

The Next Revolution: Cloud Computing
It's never been a better time to have your head in the clouds-cloud-based software, that is. Call centers throughout the nation are increasingly turning to cloudbased call center solutions.