Challenge The Status Quo With Cloud Software

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Colleges 'Dialing for Dollars' Get Creative
Higher education seems to have gotten wise to the benefits of using the latest technology to make their call center efforts more productive.
5/22/2015

Outbound Campaign Management Helped by New Software Offering
As inContact customers interact with companies they expect multichannel, personalized experiences that are connected throughout the journey.
5/21/2015

Once Dialed, Then What? Speech Analysis Growing in Use
With speech analytics, contact centers can identify problem areas and training opportunities before an escalated or litigation scenario arises.
5/14/2015

Coming Up: Each Call Sliced and Diced for Data
According to a recent survey, 70 percent of U.K. customers speak to an average of two to five customer service representatives before resolving a single issue. That's about to change.
5/12/2015

Callers Need to Feel They're 'Being Heard'
It doesn't matter how good your product is; if callers feel neglected, you're going to lose them as customers.
5/7/2015

'Guide to Contact Center Reporting' Offers Insights
A set of new statistics underscore the point that having better reporting tools on hand in the contact center should be a priority, and upgrades in that direction are a smart idea.
5/5/2015

inContact's Tools Prove a Winner for Client
InContact's automatic call recording is a tremendous tool that has helped Workfront dramatically increase the quality of leads generated.
4/30/2015

Industry Leaders Join up for Better Solution
Two powerhouses in the contact center industry have debuted a new joint venture to further cement their place in the business while helping call centers improve operations.
4/27/2015

inContact's New Offerings Appeal to Healthcare Call Center
A health services company is set to implement inContact's core contact center platform featuring an integrated Interactive Voice Response and Automatic Call Distributor system.
4/22/2015

Once a Client Picks Up, Then What?
Dialing can only go so far. A properly prepared employee is your best investment.
4/21/2015

Better Dialing Options Lead Health Company to inContact's Cloud
The complete inContact solution includes cloud ACD and IVR, CRM integration, Uptivity Quality Monitoring and network connectivity.
4/15/2015

More Choices Make Cloud Connection a Viable Option
A leading Business Process Outsourcing (BPO) with a number of retail clients has decided the time is right to move its business to the cloud.
4/14/2015

Data Gathered in Call Centers has Real Value
Quality reporting is a constant struggle and beneficial, reliable reporting that contact centers can use to drive business decisions is rare, but worth it.
4/9/2015

Contact Center Callers are a Fickle Bunch: Finding
Cloud call center leader inContact has released the results of its new research detailing what customers experience when interact with a contact center, and the findings are quite revealing.
4/8/2015

Call Center Dialing? That's so 2014
If customers can't get an instant connection with you or your company, they have no compunction about jumping ship.
4/1/2015

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FEATURED CASE STUDIES

Dialer Software - FRONTLINE CALL CENTER

FRONTLINE CALL CENTER
If you're looking for proof that not all on-demand call center technology is created equal, consider the experience of outsourced customer support service Frontline Call Center.

Dialer Software - NEW TALK

NEW TALK
As a leading pre-paid landline telephone service provider, New Talk provides a vital service to customers with less than perfect credit or those who prefer not to divulge their personal identification data just to get a phone.

FEATURED DATASHEETS

Dialer Software inContact Dialer

inContact Dialer
The inContact Dialer combines state-of-the art inbound contact handling with full-featured campaign-based outbound dialing to maximize agent productivity.

Dialer Software inContact Platform 2.0

inContact Platform 2.0
Our award-winning call center software platform improves agent performance, reduces operational expenditure and increases profitability.

FEATURED WHITEPAPERS

Dialer Software - Improving Collections: Efforts with Innovative Cloud Contact Center Technology

Improving Collections: Efforts with Innovative Cloud Contact Center Technology
Technology has helped improve outbound calling's collections efforts over the years, but at the same time a great deal of complexity has impacted the collections process.

Dialer Software - Outbound Calling: Superior Productivity & Customer Experience Unite Creating

Outbound Calling: Superior Productivity & Customer Experience Unite Creating
Today there's an unstoppable trend in motion. It's a shift of power from companies to customers. And it's accelerating. Technology may be the greatest enabler of this shift. Like Moore's Law, the shift is exponential.

Dialer Software Being Proactive and Generating Results

Being Proactive and Generating Results
Customers share a great deal about themselves through their interactions with companies. Whether they show interest in a product on a company's website or ask for help with a problem they may be encountering during checkout, such cross-channel interactions provide a goldmine of data.

Dialer Software Don't Let Outdated Telephony
Hardware Slow You Down

Don't Let Outdated Telephony Hardware Slow You Down
While contact center leaders are proficient in managing the complexities of agent-based centers in order to provide excellent customer support, the world of telecommunications, telephony hardware, and long distance service providers can be foreign, confusing and distracting.

FEATURED eBOOKS

The Next Revolution: Cloud Computing

The Next Revolution: Cloud Computing
It's never been a better time to have your head in the clouds-cloud-based software, that is. Call centers throughout the nation are increasingly turning to cloudbased call center solutions.